Shipping & Returns

How long does shipping take?

When an order is placed, it normally takes our team approx 3-5 business days to get it processed, packed up and ready to ship to you. 
Once an order is sent out, the shipping time varies by destination. Please note, due to the high volume of orders during holidays and sale periods, processing and shipping times may be longer than normal during this time.


For domestic orders in the US & Canada, the average time for standard shipping is7=10 business days.

For international orders, the average time for standard shipping is 12 to 25 business days. Due to current global events causing service delays, international orders may be subject to longer than usual delivery times. We are so sorry for any inconvenience resulting from this delay but we promise orders are still on their way!

Customs & Duties

For international orders, the cost of shipping goes towards shipping the item only. International orders may be subject to additional customs fees and/or taxes depending on the location at the discretion of the local customs agency. The customer is liable for any additional customs or duties fees and taxes necessary to receive the package.

Returns

If you are not 100% satisfied with your purchase, you may request a return for your first jar of product within 30 days from the date of purchase (minus a shipping and handling fee, VAT, import taxes, or duties). Arrae can only issue a refund for the first jar of our products. Subsequent orders of the same product do not qualify for a return.

Returns and refunds do not apply to our merchandise items like Capsule Cases, items purchased on sale, or any Limited Edition items like L-Glutamine, Gift Sets, Travel Packs, or Sample Packs. Any refund is subject to a processing fee that will be retained from the refund total.

If your order is for a subscription of 3 or 6 months and we approve the return, we require unopened jars to be returned to us. Customers must provide Arrae with images of the unopened product, and Arrae will only issue refunds for sealed and unused inventory in sellable condition. The customer is responsible for sending eligible products back to Arrae at their own expense. Tracking must be provided, and Arrae cannot cover the cost of return fees. Once received and inspected, a refund will be issued. Returns will be inspected and processed within 14 business days of delivery.

Refunds and exchanges are unfortunately not applicable to any subsequent shipments or subscription auto-renewals, even if they are billed, paid, or shipped. No exceptions.

If your refund request is outside of the 30-day guarantee, we will be unable to issue a refund.

Arrae reserves the right to approve or deny any return or refund request within or outside of the above stipulations.

For any other questions feel free to reach out to us at hello@arrae.com where we can help you further!